YOUR PRIVACY IS IMPORTANT
KOYO COSMETICS is committed to protecting your personal information. Please read the following privacy policy and advise us if you have any concerns or questions.
When you contact KOYO COSMETICS, including by purchasing any of our products or services, sign up to our mailing list, or apply to join the KOYO COSMETICS team, you agree to this privacy policy.
You may choose not to provide any personal information to KOYO COSMETICS, however please be aware that by not providing the required information, it may limit how KOYO COSMETICS is able to engage with you.
WHO IS KOYO COSMETICS?
KOYO COSMETICS is located at T45, Lakeside Joondalup Shopping City, 420 Joondalup Dr, Joondalup Western Australia. ABN: XXXXXXXXXX
WHAT IS PERSONAL INFORMATION?
With regard to “personal information”, we are referring to an individual’s “information” such as an address or phone number; or an “opinion” such as what products that we think a customer will like. An individual may either be identified in that we know by their information who they are; or reasonably identifiable, meaning we are able to determine their identity from other information we have.
There is some personal information of our team members that is not subject to this privacy policy. If you are one of our KOYO COSMETICS team members, and you want to know more about this, please talk to KOYO COSMETICS management.
WHAT SORT OF PERSONAL INFORMATION DO WE HAVE ABOUT YOU?
The personal information we collect and hold about you will depend on how we engage with you and may include:
- Your name, residential and delivery addresses, telephone numbers, email and other electronic addresses.
- Your date of birth and gender.
- Information about the products and services you have purchased, ordered, enquired about or have obtained from KOYO COSMETICS.
- Your credit or debit card details and other bank details as used for the purchase of goods from the website.
- Information about your beauty profile.
- Your views and insights about our business, products and services that you share as a member of KOYO COSMETICS.
- Information collected if you access the KOYO COSMETICS website or any of our social media sites, which may include your IP address. We may also collect other information from those sites via cookies. A cookie is a small data file that might be transferred to your device when you access the KOYO COSMETICS website or those other sites.
- Information about any feedback you provide, complaints you make and details of any products returned, and refunds provided, to you.
- If you apply to join the KOYO COSMETICS team, details of your employment history, education, professional qualifications and referees.
HOW DOES KOYO COSMETICS COLLECT YOUR PERSONAL INFORMATION?
KOYO COSMETICS will usually collect personal information directly from you when you provide it to us wither via:
- Shopping in store and signing up to a mailing list
- Online purchases
- Competition entries
Although we usually collect your personal information directly from you, sometimes we will collect it from other organisations or people including related companies.
If you apply to join the KOYO COSMETICS team, we may collect your personal information from any person that you nominate as a referee.
WHY DO WE NEED YOUR PERSONAL INFORMATION?
KOYO COSMETICS collects, holds, uses and discloses your personal information for the following purposes:
- To provide KOYO COSMETICS’ products and services to you.
- To provide you with access to the KOYO COSMETICS website, including to provide you with content on that site that is relevant to you.
- To provide advertising that might interest you, including information about promotions, competitions and events. Unless you tell us you don’t want to receive it this way, we may provide this advertising to you directly by email or text. We may also provide it when you are using the internet, whether or not you are using the KOYO COSMETICS website.
- To help us work out what products and services you are most interested in.
- To respond on any questions or complaints you might have and to provide you with any refunds or exchanges.
- To make our products, services, the KOYO COSMETICS website and KOYO COSMETICS’ social media sites better.
- To engage with you under the relevant agreement if you are one of our contractors or service providers, or an employee of one of our contractors or service providers.
- If you apply to join the KOYO COSMETICS team, to assess your application for employment.
- To enforce KOYO COSMETICS’ rights, including undertaking legal proceedings.
- To otherwise manage our business and to meet KOYO COSMETICS’ legal and regulatory requirements.
WHO WE MIGHT GIVE YOUR PERSONAL INFORMATION TO KOYO COSMETICS can guarantee that we will never sell your personal information to anyone else.
As outlined in Section 6, KOYO COSMETICS may provide your personal information to:
- KOYO COSMETICS contractors and service providers on a confidential basis in order to use that information to help us manage our business.
- Other organisations or people if we are required or authorised by law to do so (for example, law enforcement agencies if required).
- Any person that is a party to an agreement with KOYO COSMETICS for the sale of all or part of KOYO COSMETICS business.
Any other person or organisation that we tell you about.
The other organisations and people that we provide your personal information may be located in Australia or in other countries.
PROTECTING YOUR PERSONAL INFORMATION
Your personal information is held by KOYO COSMETICS in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on KOYO COSMETICS’ IT systems or the IT systems of KOYO COSMETICS’ contractors or service providers.
If your personal information is initially collected in paper form, we will destroy that paper when we record the personal information in electronic form. We will keep that information in a secure location until that occurs.
KOYO COSMETICS’ authorised personnel will be provided with access to your personal information. These personnel are required to treat this personal information as confidential and deal with it in accordance with this privacy policy. We impose obligations on our contractors and service providers to do the same thing.
When KOYO COSMETICS no longer requires your personal information it will be securely destroyed, unless there is a legal reason why KOYO COSMETICS needs to continue to hold that personal information.
LET US KNOW IF YOU HAVE ANY QUESTIONS OR A COMPLAINT
If you have any questions, or if you have any concerns or a complaint about how we deal with your personal information, please call KOYO COSMETICS’ Customer Service team (see contact details in section 9). If you don’t want to call us, you may email us at koyocosmetics@gmail.com or write to us at the following address:
KOYO COSMETICS
T45, Lakeside Joondalup Shopping City,
420 Joondalup Dr,
Joondalup WA 6027
KOYO COSMETICS will treat any request or complaint received from you confidentially. KOYO COSMETICS’ Management will contact you within a reasonable time after receiving your request or complaint. KOYO COSMETICS aims to resolve all complaints promptly and, in any event, within 30 days of receiving the complaint.
If you have a complaint regarding how we have dealt with your personal information that we can’t work with you to resolve, you may be able to complain to the Office of the Australian Information Commissioner, see https://www.oaic.gov.au/privacy/privacy-complaints/
CHANGES TO PRIVACY POLICY
We keep our privacy policy on the KOYO COSMETICS website, so it is easy for you to access.
In the instance of changes in Privacy Laws, or changes in the way we collect or use your information, we will update our Privacy Policy. When we change our privacy policy, we will put the updated version on the KOYO COSMETICS website straight away. We will also put a notice on the KOYO COSMETICS website when we make significant updates, so you will know this has happened.
This privacy policy was last updated September 2020.
